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Privacy Policy

FCI Markets Inc. regards personal privacy and confidentiality with the utmost importance. Trust and loyalty is the cornerstone the relationship FCI Markets maintains with its customers. To this matter, FCI Markets certifies that under no circumstance information collected on its websites be exchanged, offered, sold or disclosed in any other manner to third parties.

Collected information

In order to offer the best level of service, different types of information is collected on FCI Markets websites:

  • Personal information (such as names, addresses, email addresses, telephone numbers,…): this is collected when users apply for a demo or live account and when they require more information using the on-line contact forms. The mandatory fields are always limited to the minimum necessary fields.
  • Chat and message history: in order to track support team performance, certain on-line chat discussions and messages can be stored for future reference
  • Website traffic: this is aggregated for statistical purposes and used to adapt the website to users needs.

Cookies

Cookies are small text files that are used by websites to track visitor behavior and store temporary information. FCI Markets may set and access cookies on your computer to learn which advertisements and promotions bring users to its website and improve the user experience. Cookies may also be used in connection with products and services and to track activities on its websites for statistical purposes. Such information that is collected remains anonymous and not personally identifiable.

Encryption Technology

FCI Markets uses Secure Socket Layer (SSL) encryption technology in order to protect information that is submitted on its websites. This technology ensures that information sent to its website cannot be intercepted by anyone while it is being transmitted. Security is at the center of FCI Markets systems and it strives to ensure that its infrastructures meet the highest industry standards. Other safeguards such as firewalls, authentication systems and access control mechanisms are also used to control unauthorized access to systems and data.

Contact

If you have any questions or concerns, you can contact the compliance department at the following email address: info@fcimarkets.com